Receipts
Written down first. Not logged afterwards, if it worked.
Most systems log what happened, if the logger was up. Govna writes down what is about to happen before it happens — so a missing record is not a gap in the story, it is a call that never ran.
Normal call
Write down what is about to happenrecord-1041 saved · 14:02:11.418
Send the callsearch_records → zendesk
Write down what happenedreceipt-1041 · allowed · 212ms
The record is written before the call, so there is no window where work happens unrecorded.
02 What you get back
A week of calls, readable by someone who was not there
Every row links the record written before the call to the receipt written after it.
| Time | Asked by | Tool | Outcome | Receipt |
|---|---|---|---|---|
| 14:02:11 | Ana Duarte | search_records | allowed | receipt-1041 |
| 14:02:44 | Ana Duarte | create_ticket | pending | receipt-1042 |
| 14:03:09 | Ana Duarte | delete_record | denied | receipt-1043 |
| 14:06:02 | Sam Oyelaran | refund_charge | pending | receipt-1044 |
03 How long it is kept
History is part of your plan, enforced by the system
Not a setting someone can quietly change.
Free 7 days searchable online
Team 90 days searchable online
Business 365 days searchable online
Enterprise 2555 days a 7-year online history
Next step
Where to go next
Two readers, two different next steps.